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Michael LeBlanc
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North Brunswick, NJ
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Profile
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It is difficult to put on paper what I have achieved in my career, but I have received much accolade in everything I am involved in. My main role has been to adapt and develop solutions to help other departments and to listen and solve challenges within the organization. I have worked closely with the Presidents, VP of Operations, Sales and other prudent teams within the organizations as well as working with partners and customers directly. I have been the ‘Go-To’ person regarding assistance in improving operations and efficiencies through automation or process simplification in the warehouse, order processing and back office teams.
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Key Skills
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Expertise in a vast array of techniques, programming languages, concepts and technologies, including:
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Disaster Recover, Automation
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HP-UX, Linux, Windows Servers / AD
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WMS, CRM, ERP, RFID, eCommerce
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Project Management, Trouble Tickets
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C, Perl, PHP, JavaScript, Object Oriented
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Progress DB, MSSQL, MySQL
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Security, Anti-Spam/Virus, Firewalls
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Network fundamentals, Routers, Management
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Education
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Bachelor of Science in Computer Science
Cook College, Rutgers – New Brunswick, NJ
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Work Experience
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The Betesh Group, Newark, NJ / NYC
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www.beteshgroup.com
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MIS/IT Manager (CTO)
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Aug. 2002 – Present (9+ years)
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Managed a staff of IT professionals ranging from 6-12 members through the years
Managed IT infrastructure of MS Domain, Exchange servers, Fileservers in a MAC/Windows environment.
Analyzed and Negotiated contracts, equipment, SLAs, IT services, Telecommunications and solutions resulting in saving several $100,000s yearly with constant review and discussions.
Managed and enhanced Web, ERP/Backoffice, WMS software systems and other supply chain processes.
Personally developed, implemented and trained staff on many solutions including:
o Web based sales entry system – reducing overhead and staff redundancies.
o Automatic Credit Card charging and processing systems of sales orders
o Warehouse management system – meeting new customer requirements, etc.
o Process/Task management and reporting analytics.
o EDI communications, mapping and processing system.
o Web servers with database interactions, AJAX and other web techniques/technologies
o Several E-Commerce solutions, direct to consumer sites.
o Shipping and Logistics systems including electronic Bill of Lading, Integrated/Custom UPS/Fedex systems
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Scholarly Communication Center, Rutgers Library
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www.scc.rutgers.edu
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Lead Web Programmer (PHP, JS, Perl, MySQL)
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1999 – Aug 2002 (3 years)
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Maintained existing websites; Implemented new functionalities;
Conducted the migration of an old Cold Fusion/MS Access application into a PHP/JavaScript version;
Restructured a large Web Application; Wrote/Published technical documentations;
Developed search engine functionality for researching scholars and students within the University
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Here are a list of responsibilities I have assumed:
Server Administration
Managing Servers including: HP R4 Server,Email Server, Print Server, WISE and Cash Application Servers, Backup Server, MAC Designer Server, NJ Fileserver, NY Fileserver, EDI AS2 and Web Server, Time Clock system Server, Web Sales and Shadow Server, Blackberry Server, Citrix Server, Ironport Server, Interscan Server, Mail Frontier Server, Officescan Server.
Managing Active Directory, Domain Controllers and Exchange Server for 2003 domains
Managing remote connections through Citrix Remote Desktop and Outlook Webmail Access
Daily Backup Monitoring, exchange tapes for R4/Wise, Mail Server, NJ and NY Fileservers, MAC Design Server
Network Administration – includes security, intrusion detection, network health and speed. Monitoring switches, dropped packets and firewall access
Manage HK to NJ FTP server and clean out older files monthly
Programming
Updating and enhancing the web based sales system based on requirements set forth by sales and planning
Creating reports and tools for tracking orders/better visibility for the warehouse management process
Modifying existing R4/WISE applications to meet with changing needs
Programming new requirements and new customers on EDI regarding Pos, ASNs, Invoices and Inventory advisements
Phone System
Adding, moving and modifying phone settings
Running new lines to stations and connecting to the system
Programming T1s, Trunk Groups, and other programming
EDI System
Monitoring daily uploads of purchase orders
Sending ASNs and confirming receipts
Monitoring EDI invoices getting out and handling any errors generated
Email Administration
Managing mailbox size and capacity for each user and the entire company combined
Archive several people’s mailboxes weekly/daily or when requested
Creating new email accounts
Monitoring Spam/Virus outbreaks and applying patches/fixes to servers to prevent damage
Data Entry
Entering Service Connection ASN data into the system
Generating and sending ASNs for SC
JCP Factory ship functions including PO Change acknowledgements, PO Inquiry responses and JCP factory ship return notifications
Entering pick and pack data for warehouse pack orders required for ASNS to be accurately representing what’s inside the cartons
Purchasing
Order toners and Inks for the company
Purchasing of IT equipment such as Software, PCs, Macs, Printers and other hardware
Invoices
Process and approve invoices for: Tmobile, ATT, Verizon, NBS Voice, QRS, Inovis, GXS, Commerce Hub
Tech Support
Troubleshooting applications, Windows/Mac desktops, printers, color copy machines and Servers
End of Month/Monthly Reports
Running monthly reports including, sales, drop ship statistics, Accounts Receivable aging and history